General Questions:

  1. What type of file format do you take?
  2. How do I know if my picture is high resolution?
  3. How long is the turn-around time?
  4. What is the cost of custom design?
  5. I still have questions about what I need to do. Who do I talk to?

Splash Page:

  1. What is the different between splash page and website template?
  2. What kind of content goes on my splash page?
  3. What is the advantage of having a splash page?
  4. Where can I preview all the splash page templates?
  5. How can I define the link for the "Guest Button" (splash page)?
  6. How much it cost for adding a splash to our web site?
  7. What is the different between "basic splash page" and "premium splash page"?
  8. None of these designs exactly suit our club's look and feel. Can we get a fully customized splash page?
  9. How can I update or make edits to the splash page?
  10. What if I don't have enough images?
  11. How many pictures can the rotating image contain?

Website Template/ Layout Upgrade:

  1. What is the dimension/size of the banner?
  2. I already have a site and am only using a portion of the clubhouse online site, can you customize the layout?
  3. How many times can I change my template?
  4. Can I customize the templates that are offered?
  5. Are there any limitations to the design?
  6. Where can I preview all the website templates?

Graphics Changes:

  1. Can I request graphic changes to my site?
  2. Can I change my website template?
  3. Can I change my Splash page template?

Bugs:

  1. How come there is a light blue color around my site?
  2. Why is website is not aligned properly?
  3. My images are not showing up.
  4. My website links are going into 2 lines and messing up the design.

Other Questions:

  1. What is the different between RGB and CMYK?
  2. If I have a non-graphic issue, who should I contact?
  • You can click on the questions at the left to jump to the answers.

  • The answers are highlighted in yellow once you select them.


  • Click the back to top link to jump back to the questions.
If there is anything you do not understand or have any questions, please feel free to contact us:

Email: webgraphics@jonassoftware.com
 
Phone: Jonas Support
1-800-352-6647 press 1 then 3
 
ClubSys Support
1-800-356-4242

General Questions: Back To Top

What type of file format do you take?
We take every file format, however we would suggest against .BMP(Bitmap) files because they are very large compared to other formats. For a picture, we would prefer .jpg(JPEG) and for logos we would prefer .png(PNG) or .eps(EPS). If you do not have those formats, do not worry, just send us any format you have.


How do I know if my picture is high resolution?
Usually if the file size is over 1mb, then it is a good resolution for us to use.


How long is the turn-around time?
Turn-around time varies depending on the complexity of the project. If you have a specific deadline in mind, please let us know up front and we can schedule accordingly.


What is the cost of custom design?
Custom design pricings will vary depending on the project. Please contact support or sales for specific pricing.


I still have questions about what I need to do. Who do I talk to?
If you are unclear about something, you can contact us by clicking on contact at the top right of the page, which will provide you with email and phone numbers.


Splash Page: Back To Top

What is the different between splash pages and website templates?
A Splash Page is the first page a user will see once they access your site ie. www.jonasclubhouseonline.com. A Template is the layout design of all internal pages of the website.


What kind of content goes on my splash page?
Each of the templates are designed to accommodate different amounts of text and images. Based on which template you choose, the content is up to you. Usually most clubs give a brief history or description of their club.


What is the advantage of having a splash page?
The splash page adds an extra level of customization to your ClubHouse Online site, and is very advantageous to your website's search engine capabilities. It will distinctively separate members from guests, helping direct visitors to the desired information. Overall, the visual image and design makes your site look very professional.


Where can I preview all the splash page templates?
You can view all the splash page templates HERE


How can I define the link for the "Guest Button" (splash page)?
You can create a tour article in the content manager. Then tell us the name of the page you created. We will then change the splash page Guest Button so that it goes to your new page.


How much does it cost for adding a splash to our web site?
The price of a website is $500 one time fee for a regular splash page.


What is the different between a "basic splash page" and a "premium splash page"?
A basic splash page is a simple HTML site with rotating images. A premium splash page is an entire public website created in interactive flash.


None of these designs exactly suit our club's look and feel. Can we get a fully customized splash page?
Yes. Just speak to one of our ClubHouse Online sales representatives, and they can answer any questions you may have about this option. All colors, pictures and a few layouts can all be customized to suit your needs. Please note, additional charges may apply.


How can I update or make edits to the splash page?
The splash can only be updated through contacting us. This is for security reasons.


What if I don't have enough images?
If you do not have enough images, then we can use a splash page that does not use rotating images or use stock images until you take the pictures.


How many pictures can the rotating image contain?
The maximum number of pictures in the rotating flash image is six. However, lower numbers can also be accomodated.


Website Template/ Layout Upgrade: Back To Top

What is the dimension/size of the banner?
The size of the banner varies with every template and design. It can also be customized, so you can send us the best quality image(s) you have for the banner.


I already have a site and am only using a portion of the clubhouse online site, can you customize the layout?
Yes. We can customize your clubhouse online site to mimic most site designs.


How many times can I change my template?
Once a year at no charge.


Can I customize the templates that are offered?
Yes. Just like the splash page, the design of your website can be customized to your liking.Additional charges may apply.


Are there any limitations to the design?
As of right now, the only limitations to the design of the site are that the content background needs to be white and the navigation needs to be horizontal.


Where can I preview all the website templates?
You can view all the website templates HERE.


Graphics Changes: Back To Top

Can I request graphic changes to my site?
Changes can be requested at any time. Changes are quoted at $150/hr. There is no charge for changes that take less than 15 minutes.


Can I change my website template?
Yes, Website Templates can be changed once a year at no charge.


Can I change my Splash page template?
Yes, A new splash page template is $300 for a basic splash page; $400 for Premium. Please contact Sales if you wish to process a change in your splash page template.


Bugs: Back To Top

How come there is a light blue color around my site?
This is most likely an Internet Explorer 6 issue and one of our graphic designers can fix this bug for you, however it is also recommended that you upgrade to Internet Explorer 7 as it is also more secure. To get it, click here.


Why is website is not aligned properly?
If there are images falling out of place, it might be a cross browser issue ie. Internet Explorer and Firefox. One of our graphic designers can solve this bug for you.


My images are not showing up.
This could be a linking issue. One of our graphic designs can fix this problem for you.


My website links are going into 2 lines and messing up the design.
This usually happens because you have too many modules or your link names are too long thus pushing the extra links down. To solve this, you can see if all your members are seeing this or just you the admin (admins see more links than regular users). You can also shorten the link names by going to "Admin > Edit Module Names".


Other Questions: Back To Top

What is the different between RGB and CMYK?
Computer monitors emit colors as RGB(red, green, blue). RGB is usually used for website and CMYK are used for printing.


If I have a non-graphic issue, who should I contact?
You can contact your jonas or clubsys group support representative to help you with anything that is not a graphic issue.
 
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